We hope that your purchase is exactly what you wanted, however, we understand that occasionally, an issue may occur with your chosen items. Parts may be faulty or damaged, or you may simply not wish to have the particular product anymore. Should this be the case, our customer service team is here to help you. You have the right to cancel your order at any time before the goods are dispatched or within 30 days of receiving them.

 

You can notify us of your intention to cancel either by email or in writing. It is recommended, however, that you contact us via email as we cannot allow for any delays in mail deliveries by your chosen carrier.

 

 

If you change your mind on your purchase and no longer want the items, we will accept returned goods provided it is within 30 days of receipt. You will be responsible for the return of the products and all costs associated with this.

All cancelled goods must be returned in its original packaging and in a re-sellable condition. We will not accept or refund any items that are damaged whilst in your possession or in transit back to us.

 

Please note: we are unable to accept cancellation at any stage if any item is ordered with any personalization or items custom manufactured to your specification.

We ask that customer fully inspect all products received on the day of delivery. To ensure a speedy resolution, we must be notified of any items that arrive faulty or damaged within 48hrs of receipt. We will then advise the next course of action, we will contact you and either arrange collection, ask for goods to be returned back to us or disposal of goods, never dispose of goods without our notification. Should we request that you send goods back to us, we ask that you include a receipt for any postage costs that you may incur so that we may refund the full cost of postage. During the process of inspecting, we do ask that any damage be reported as soon as possible to ensure a quick and effective resolution, however damaged goods reported within 30 days are subject to your usual statutory rights.

 

Please note: All goods reported as faulty will be tested by manufacturers, if it is determined the goods are not faulty or if the faults are deemed to be caused by damage or abuse this will void any warranty, goods will be returned to you and no refund or replacement issued.

All of our products come complete with a minimum of 12 months Manufacturers Guarantee, many products are listed with periods longer than 12 months, in these cases the period listed is still a Manufacturers Guarantee. Should any of your products develop a fault during the manufacturer’s warranty period we still ask you to contact us initially, we will then advise you on the next steps. Different manufacturer’s have different procedures for dealing with faults, on some occasions we will deal with the replacement of goods on their behalf, some companies will only deal with customers directly so we will provide you with all the relevant contacts and information, they will then arrange a repair, replacement or advise alternative procedures.