FAQs
Shipping Information
Free standard delivery is available to UK mainland addresses (excl Apply) on all orders over £500. For more information on deliveries please go to our delivery page.
We can only deliver to the delivery address as per the order. Please consider access and availability when filling in your delivery address.
Pallet couriers will contact you to book in your delivery, due to the size and cost, a signature is always required. Small parcel couriers may leave these with a neighbour if no one is home to accept delivery and leave an appropriate calling card if so.
If we are unable to make your delivery it may result in a re-delivery fee being charged.
Orders can be changed up until the picking process begins. To amend your order please get in touch by emailing us at info@cheshiretileandbathroom.co.uk
If you would like to add to your order or arrange to split your delivery, you can do this via the above email or calling 0161 4857073. Please note, once your order has begun to be picked at our warehouse, you will not be able to make any further additions.
When you take receipt of your order, you are required to give your items a quick check to ensure there are no problems and that you are happy to receive the order. If you notice any missing items or other problems, please contact our customer services team immediately.
Of course! All orders can be collected from our showroom in Cheadle Hulme, South Manchester. Just select the Collect from Store option when at the checkout. Do bear in mind that many of our products are housed in an alternative warehouse, and may not be available for same day collection.
You should always have someone available at the property to accept delivery. Pallet couriers will contact you to book in your delivery, due to the size and cost, a signature is always required. Missed deliveries may require a re-delivery fee.
Small packages may leave a calling card you can then contact them directly to rearrange delivery. If you are unsure you can call us on 0161 485 7073 or email info@cheshiretileandbathroom.co.uk
Returns & Refunds
Unfortunately, we only offer an installation service locally to our Cheshire showroom, for more details call in to discuss your needs. We would always recommend employing a professional bathroom installer.
Unfortunately that is not the easiest of questions. A recent survey gave a guide of 5% of the expected property value, after all work is completed, as the budget for the home’s kitchen and 5% for all bathroom’s including product and fitting.
As an example, £600,000 (finished home) = Budget £30,000. That said, the bathroom industry is huge and has many different levels of quality and design which means there are many levels of cost. You need to decide if you want product that will last as long as you want it or if you are planning to move in a short period of time and are not looking for longevity. If you want your bathroom to really last, you need to choose quality branded items with known sources of production and great backup should anything go wrong.
When choosing the perfect bathroom suite, there are two main things to take into consideration – the available space and what your requirements are. Before deciding on a suite, it’s a good idea to experiment with some layout ideas to see what will work the best.
If you have a small bathroom, then opt for clever space saving fittings such as a wall mounted basin and a short projection toilet. But, if there’s more space, why not consider a freestanding bath for a luxury look?
You should also think how the bathroom is going to work for you in your home. If you are a family with young children, then you’ll need a strong and sturdy bath, as well as plenty of storage space for bath toys and toiletries. So, it’s important to think about the kind of bathroom suite that will really work for you.
When planning your suite, it’s best to plan around the position of the toilet, as this needs to connect to your waste pipe, which can be difficult to change.
This is all down to personal preference and the quality of your mobility. If you find it difficult to use a bath or your shower is impractical, then a wetroom may be more beneficial. Our team can help you decide the most suitable option. We also supply many “slimline” shower trays that although are not a tiled in wetroom base they are still a sleek look.
Yes we do, we are able to supply a wide range of wall and floor tiles. We have imported directly from leading factories in Italy for many years. Please contact us for more details on our huge range of wall and floor tiles or click here to see some of the many we have on offer.